TECHcomplete - based in Ely, Cambridgeshire
Your partner in all things technical
TECHcomplete - based in Ely, Cambridgeshire
Technical support
Need IT or any sort of technical support? Call, email or enquire online – we help wherever we can. We look after some 700 users in 80 companies across East Anglia and north London.
We visit homes to install WiFi networks, deploy backups, Ring security doorbells, file sharing, email migrations from antiquated platforms like BT Connect free email, Sonos and other WiFi enabled sound systems and speakers, anti virus and other security scans and cleanups, installing printers, scanners and much more... Get in touch to see if we can help :)
We don’t just fix up and advise on security, laptops, computers, Windows, MacOS, widespread Wi-Fi and wired networks etc – we’ve also installed multi media systems, music systems, CCTV, streaming TV etc… maybe we can help? Get in touch :)
Free audit and consultancy
Generally, when new customers first make contact with us we’ll meet and discuss their needs, this could be – an Office365 migration to enable collaboration (file sharing (like Dropbox)), professional email solution, calendar sharing, group calendars, team mailboxes), security – ensuring their computers are encrypted and secured using a commercial grade anti virus, networking problems like slow WiFi, security awareness and protection deployments, backups, redudancy and failover to ensure continuity.
IT support
Put simply, we’re here when you need us – if you or your employees have a problem with their computer, printer, internet connection etc. we’re here to help, either remotely or on-site. Call us and we will hopefully fix the problem over the phone, or we will come to see you – usually the same day or the next. We operate from 8am to 8pm but have an out of hours option and weekend availability too. Call us when you need us, we’ll connect to your computer and fix the problem.
IT management
We take on the complexity of your IT in its entirety – remote system monitoring to ensure any problems or potential problems are nipped in the bud; checking system logs to ensure the hardware doesn’t have any problems, software logs to ensure filing and services are interacting correctly; checking and testing system backups and ensuring all security patches - whether for Windows or your internet connections or networks are applied and secured; checking and changing configuration to ensure security and best practice, we work on systems over weekends to ensure all's 100%. We're available evenings and weekends - whenever you need us, we're here day and night and no extra charge.
IT projects
Migrating companies and users to the cloud to enable users to share, collaborate, work wherever, seamless backups; files, folders, emails on all devices, all in sync. Moving to new server systems if the cloud isn’t the right solution; implementing WiFi solutions for companies and hospitality; implementing security solutions and cleaning system infections.
Office365 - Email, file sharing, collaboration
Take advantage of Office365 – the most secure, reliable, easy to use, seamless email, collaboration, file storage/sharing solution for only a few pounds per month available on many email clients whether for PC, Mac, iOS, Android. Your emails delivered securely, received immediately, free from SPAM.
Networks
Super secure, super reliable, superfast wired and WiFi local and worldwide networks; widespread wireless networks, multiple access points to ensure maximum, fast, consistent coverage; secure WiFi, guest WiFi, managed WiFi to ensure every user is secure, consistent, fast; gigabit cabled networks, virtual private networks – print from location to location, access files and folders on different networks, connect from your laptop to your work PC as if you’re in the office with 256bit encryption; possibilities are endless, remove the boundaries of your home and office.
File sharing
Securely store your files on the cloud with automatic backups and securely share files with others, no more need for servers or being in an office, no more physical borders – share and collaborate securely with others, whether in the same company or not. Seamless and automatic backups and protection with file versions enabling you to go back in time.
Collaboration
Work on files together at the same time on any device wherever you are; share calendars and contacts; manage your people using Google Maps and Apple Maps to precisely point your people to the right place at the right time.
Security
Cloud managed anti malicious software, anti spam relays, internet filtering ensuring users are not tricked into visiting illegitimate websites or wasting time visiting non work related websites; near-zero the chance of inviting threats on to your systems by ensuring users can only visit legitimate websites, no more careless clicking.
Website filtering
Stop threats before they even have chance to touch anti virus or any device. Stop time wasting and work avoidance by seamlessly removing access to social sites such as Facebook, media streaming such as YouTube etc. – increase productivity by removing procrastination.
Procurement
Open, honest, cost-price advice – we advise on systems built to last several years, which won’t hold you or your users back and ensure performance to get work done as fast as possible. Buy cheap, buy twice – let us advise you what to buy and where for best service, best price.
Backups
Configured and tested, checked and maintained – never assume. Cloud based or onsite, seamless automatic backups with file versions ensuring restores are available each time a user presses save; protect against ransomeware with seamless automatic backups.
Printers & scanners
Router managed networks ensure printers are always available and work reliably and without delay; installed correctly and updated ensuring security, reliability and speed.
WiFi
Super fast, super secure, super reliable WiFi networks – across homes, offices, factories, public areas. Secured WiFi networks for public access, WiFi roaming across homes and offices, one whole WiFi network with multiple WiFi access points devices automatically connecting to the best reception, no multiple WiFi networks – one secure, standardised super fast WiFi network.
Audio/Visual
Smart televisions, casting from devices to televisions, multi room HiFi, WiFi enabled HiFi – put speakers anywhere with an internet connection then stream radio, Spotify, YouTube direct from the internet, mobile devices, computers or smart phones.
Rates
We're open and transparent, here's what we charge -
Initial hour onsite - £175
Per hour thereafter - £55
(billed by the second - we don't round up the hour)
Pay-as-you-go remote IT support - £75 for first 30minutes then £1/min
£450 per day (9.30am-4.30pm) - Monday-Friday
£575 per day - Saturday-Sunday
Pay monthly customers pay per user per month on a discount basis - the more users you have, the less you'll pay per user.
Pay as you go customers pay per second for remote IT support and onsite IT support, if required.
Pay monthly has several advantages over per-as-you-go -
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No surprises - remote IT support is fully inclusive, we will never charge more than your monthly remote IT support rate
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Out of hours as standard - we're here for you, we don't charge more for out of hours, we understand some users may want to work in the evenings and/or weekends and require support.
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Emergency contact as standard - direct contact for immediate, fully-inclusive support
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Threat response - we'll work day, night and weekends to ensure you're fully protected
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Regular system checks - not only does all of our client's IT report securely to us, but we'll also, regularly, hop on to your systems to double check all is ok.
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System backups - we regularly check and test backups to ensure they're still working, they're capturing all relevant data, our clients can restore files from 28days ago with 2 hour backup versions meaning our clients could have 336 versions of one file as that file changes over a month.
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Windows Updates - we check these have been applied and they're working
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Vendor Updates - updates from Dell, HP, Lenovo etc are installed and checked. Not only Windows drivers, but also firmware and patches.
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Anti malware (malicious software) updates - we make sure all laptops, PCs and servers have the latest anti virus software and updates installed. We cross check network scans against our network inventory to make sure all the boxes have been ticked.
Contact us
Address - 61a, Fieldside, Ely, Cambridgeshire, CB63AT, United Kingdom
Telephone - 01353-780470
Emergency - 078100-22824
email - hello@techcomplete.co.uk
Opening times -
Mon to Fri - 8am to 8pm
Saturday - 10am to 3pm