Your partner in all things technical
Need IT or any sort of technical support? Call, email or enquire online – we help wherever we can.
We look after 700+ users across 80 companies in East Anglia and north London
Everything IT, everything technical, handled
From day-to-day support, to full IT management plus Wi-Fi, audio/visual, smarthomes, surveillance, hardware such as printers and scanners — we've got you covered.
IT & Technical support
We're here when you need us - we're happy to help with anything technical — remote or on-site. Call us and we will hopefully fix the problem over the phone, or come to see you.
Free audit & consultancy
When new customers first make contact, we'll meet and discuss their needs — Office365 migration, security, networking, backups.
IT management
We take on the complexity of your IT so you don't have to — monitoring, patching, anti-malware, backups, vendor updates.
Networks
Super fast, super secure, super reliable WiFi/cabled networks – across homes, offices, factories, public areas. Secured WiFi networks for public access, WiFi roaming across homes and offices, one whole WiFi network with multiple WiFi access points devices automatically connecting to the best reception, no multiple WiFi networks – one secure, standardised super fast WiFi network.
Security & Backups
Cloud-managed anti-virus, web filtering, , ensuring every device is protected.Backups configured and tested, checked and maintained – never assume. Cloud based or onsite, seamless automatic backups with file versions ensuring restores are available each time a user presses save; protect against ransomware with seamless automatic backups.
Helpdesk
As easy as 1, 2, 3 - 1. You have an IT problem 2. You call us, talk directly to a technical person who can help who logs a call and helps immediately 3. We securely connect to your computer, fix the problem, agree all is ok, then we disconnect Most IT problems can be fixed remotely, over the phone. If the remote support app is not already installed on their PC, we will help users to find, download and run the program. Once the support call has finished, remote access will be revoked and everything will return to normal.
Office365 - Google Suite
Professional, commercial grade email, calendar sharing, group calendars, team mailboxes, file sharing like OneDrive and Dropbox — all in one platform, anywhere anytime with anyone - secure and reliable.
Consultancy
The right advice, the best quotes, the best suppliers, experienced, naturally technical, unbiased and open minded. Our consultants implement the best technical solutions at the best prices by listening to customers. We don't sell for the sake of selling, we don't add anything on and so don't make anything out of it. We've tried the best and worst in the marketplace and are therefore able to offer tried and tested solutions that fit the budget and the expectation. We work in partnership with suppliers and customers to help streamline projects with near-zero downtime. We don't charge more to work weekends because we realise it's sometimes the best time to get things done. We advise customers what to use and train users to use and embrace it.
TECHcomplete rates
We're open and transparent — here's what we charge.
Pay monthly IT support & management
RecommendedPay per user per month on a discount basis — the more users you have, the less you pay per user.
- No surprises — Remote IT support is fully inclusive — we will never charge more than your monthly rate.
- Out of hours as standard — We don't charge more for evenings or weekends. We understand some users work outside 9–5.
- Emergency contact as standard — Direct contact for immediate, fully-inclusive support whenever you need it.
- Threat response — We'll work day, night and weekends to ensure you're fully protected.
- Regular system checks — We regularly hop on to your systems to double-check all is well, beyond automated reporting.
- System backups — We check and test backups regularly. Restore files from up to 28 days ago with 2-hour versions — up to 336 versions of one file.
- Windows Updates — We verify updates have been applied and are working correctly.
- Vendor updates — Dell, HP, Lenovo firmware, drivers and patches — not just Windows.
- Anti-malware updates — Latest AV software on all laptops, PCs and servers. Cross-checked against network inventory.
Get in touch
We're here when you need us. Reach out by phone, email, or the form.
Email
[email protected]Hours
Mon–Fri 8am–8pm · Sat 10am–3pm